F.A.Q. - Frequently asked Questions

Something unclear? Questions about the event or about the travel? Here are all the answers to your questions:

Travel

What is the complete address of the BigCityBeats WORLD CLUB DOME?

Commerzbank-Arena
Mörfelder Landstr. 362
60528 Frankfurt am Main

How do I get to the WORLD CLUB DOME by city train?

From the underground station of the central station of Frankfurt you reach the Commerzbank-Arena by city train (S-Bahn) Line S8 and S9 in the direction of “Mainz” or “Wiesbaden”. From the platform of the regional- and long-distance traffic you can get to the Commerzbank-Arena by S7 in the direction of “Goddelau”.

The travel time to the stadium is ca. 6 minutes. The walk from the station “Stadion” to the Commerzbank-Arena is approximate 10 minutes.

How do I get to the WORLD CLUB DOME by tram?

Tram line S21 runs in a 10-minute interval to the Commerzbank-Arena. The journey time from the main station to the arena is around 15 – 20 minutes. In addition to that there will be an extra line S20 to the station “Stadion”. The walk from the stop to the stadium is about 10 minutes

How do I get to the WORLD CLUB DOME by bus?

In addition to the tram and the city train there will be bus line 61 between the airport and Frankfurt south station with the end station Commerzbank-Arena. The walk to the bus station to the stadium is approximate 10 minutes.

Is there a combined ticket for public transport?

Yes, with the purchase you simultaneous buy a RMV-Ticket for the public transport. You will get the RMV-Ticket seperatly to the event ticket through E-Mail. With that ticket you can go by public transport for free in the RMV-territory. Therefore you need to personalize your ticket. If it is not persdonalized correctly or if the ticket holder is changing you can change the ticket holders name (FAQ – Tickets / Transcribe). More Infos about the RMV-territory you can find here.

On Site

Does the event also take place If it is raining?

Yes, the event will also take place if it is raining. The Commerzbank-Arena has the biggest Cabrio-Roof of the world that ensures, that visitors and spectators always stay dry.

Is the stand area open?

The stands will be open. Between the stands and the infield you can move freely, insofar that the capacity of the infield allows it.

Will there be lockers or a cloakroom?

Lockers will be available but no cloakroom.

What should I pay attention to when entering?

You can only enter the event with a valid ticket and an intact wristband. For the entrance itself you only need the valid barcode on the ticket, which will be scanned then. The name on the ticket will not be controlled. Please consider, that the scan is devaluing the ticket and will be changed in a wristband. IMPORTANT: Unlocked or damaged wristbands lose their validity. In addition to that there will be an age check so make sure to have your ID or passport with you. On the basis of identity controls and safety regulations it could come to longer waiting periods.

Please first go to a ticket office for the wristband (whether print@home or hardticket). Then you get your wristband for the entrance. Then you can go to the event area.

Where and when do I get my bracelet?

FR:

E1, E2, E5: 12:30 – 21:00

VIP entrance of the  Business Club: 15:15 – 22:00

Driveway VIP underground parking: 15:15 – 22:00 

SA:

E1, E2, E5: 10:00 Uhr – 21:00

VIP entrance at the Business Club: 11:15 – 22:00

Driveway VIP underground parking: 11:15 – 22:00

 

SO:

E1, E2, E5: 10:00 – 20:00

VIP entrance at the Business Club: 11:15 – 22:00

Driveway VIP underground parking: 11:15 – 22:00

 

Please have your tickets ready and go to your appropriate window for your ticket.

Other

Is smoking on the club area allowed?

Yes, smoking is allowed everywhere. It is allowed on the grassed area around the stadium and also inside of the stadium.

Can I pay with EC card at BigCityBeats WORLD CLUB DOME?

Yes, there is an ATM in the arena.

What items are not permitted on the club ground?

All kinds of drugs are forbidden! Any kind of weapons: Unauthorized weapons and also the carrier will be reported to the police. Objects, which don’t go under the weapon law, but which are nevertheless dangerous (for examples kitchen knifes or pocket knifes), professional photo- and filming-equipment, power banks, medications in unusual amount or not in the original packing, accelerant or fireworks, pyrotechnical objects, marker, edding or felt tip pens (excluding make-up), animals, drinks and food, gas spray cans, corrosive flammable or coloring substances, or vessels with substances which can influence the health or are easily flammable, Vessels with liquids (for example nail polish remover, bodylotion, perfume) in unusual amount, mechanical operated noise instruments like mega phones, airhorns, drums, promotional and commercial objects and material of all sorts are not allowed. Commercial lighters are allowed.

Can I take my camera with me?

A small camera is all right. This also includes Actions-Cams (for example GoPros). Professional Cameras and objects, which are made for photo- and audiorecording, aren’t allowed. In general it is not allowed to create all kinds of recordings. We politely ask you to respect and accept the desires and rights of our artists. The decision, if it is professional equipment, lies in the eye of our security at the entrance. Surely our securities aren’t educated photo experts. That’s why we ask you to refrain from discussions about this theme.

Can I take luggage to the event site?

Small backpacks and handbags with utensils, which are relevant for the event, are allowed. Travelling bags, suitcases amnd bigger backpacks aren’t allowed due to safety reasons.

 

Are selfiesticks allowed?

Selfiesticks made out of plastic are allowed.

Tickets

How do I get access to the frontstage area?

The access to the frontstage are in front of the mainstage is only allowed with a club ticket deluxe.

Are regular tickets transferable?

Yes, that’s no problem. Regular tickets are transferable, because the only important thing at the entrance is the barcode.

Is it possible to transcribe tickets?

Yes, that is possible. The personalization of the ticket is only important for the RMV-Ticket for the public transport, because the personal details will be controlled.The transcribation of a ticketscript ticket can be done here.

What’s the difference between the ticket phases?

The different phases of the pre—sale are only different in price. The services are the same. As soons as regular phase 1 is sold out, there will be only tickets of regular phase 2.

What services can I expect with a VIP ticket?

VIP Area with terrace directly at the mainstage, VIP view of the mainstage and on the area, reserved VIP parking spot (2 Tickets), separate VIP entrance, exclusive food and drinks, acces to the arena, stands,Zombie-Stage, Club Music Circle, Party Tents. Access to every single area as long as capacity is available. Drinks and food aren’t included in the price. No access to the frontstage.

Questions and Problems when buying tickets via Ticketscript.de or Eventbrite

If you have further questions or problems while buying a ticket, please visit the website of the ticketshop, in which you ordered you tickets. : Ticketscript or Eventbrite.de

For ticketscript users: If you can’t find your ticket e-mail anymore, you can easily apply for a new attempt to get them. Visit www.ticketscript.com -> Help -> I am a ticket buyer and then fill in the same E-Mail which you used while purchasing the ticket. It will be automatically send to the e-mail.

You didn’t get your print@home or mobile presale Ticket? The most common reasons are:

  • Your mailbox is over filled. Therefore check and clean it regularly.
  • The e-mail has landed in the spam folder. Please always check this area. It also helps to unlock the domain @ ticketscript.de or @ eventbrite.de for the reception (White List). Please refer to the help of your e-mail program or provider to check how this works.
  • You have entered an incorrect e-mail address. Please send a correction message to support@ticketscript.de. Please do not forget to enter your name, so that your entry in the system can also be located.
  • You have deleted your print @ home VVK ticket? Please contact support@ticketscript.de. Please do not forget to include your name, date of birth and the order number (if available).
  • Only your name is on all tickets. Can your friends still enter or do you have to give their names? Only the name of the purchaser is shown on the tickets. Nevertheless, your friends can enter with their tickets to the event, regardless of you. It is important that you distribute the cards correctly – a ticket to only one person. If you pass on the same ticket to different people, only one person can go in and the others have no choice then to stay outside of the event. The tickets will be checked and canceled at the ticket office.
  • You have ordered your ticket from Eventbrite but have not received a print @ home ticket? All orders via Eventbrite are pure hardtickets. You will receive it via post. If you have any questions or problems purchasing tickets on Eventbrite, please contact Eventbrite Support.

Why is the same name on each ticket?

The tickets for the event are automatically transfered to the ticket purchaser upon purchase. this is not relevant for entering, only the valid barcode of the tickets is counting. The name will not be checked at the entrance. However, the RMV ticket must be personalized and adressed to the user. You give this information when buying the tickets in the ticket shop. You can also find out how to re-personalize this in our FAQs.

Why are the ticket fees so high?

The fees consist of the usual presale fees and the system fees of the ticket shop (inclusive payment processing fees).

But that’s not all: we cover your travel expenses with a RMV combined ticket, which is included in the fees. With this ticket you can travel the entire weekend for free with public transport within the entire RMV area. Without the RMV-Ticket you would quickly pay 15-30 € travel costs per day.

How is the shipping of the Limited Box Edition handled?

The delivery time of the Limited Box Edition may take several weeks (as stated on the website). The shipping costs are already included in the price. Possible applicable taxes and customs for international shipping outside the EU are to be borne by the buyer of the Limited Box Edition.

How often can I use my ticket? Can a ticket be used by different people for different days?

Each ticket will be invalid after the first scan and will be exchanged for a wristband or something similar. Therefore, a ticket is only valid for one person. This wristband cannot be removed or given to another person. If your band is damaged, there is no guarantee that you will receive a new wristband. Without your wristband you will not get any access to the event.

Which ticket do I need as a wheelchair user?

Of course we are happy about every visitor and we wish you all a lot of fun at the World Club Dome. Please understand that, there are no suitable places in the infield, frontstage, VIP and lodge area for wheelchair users because of safety reasons. A stay for wheelchair users in the areas mentioned is not possible. Please inform yourself about suitable places and tickets under info@bigcitybeats.de.

Where is my ticket?

If you have any questions about the dispatch time of the Hardtickets or the Limited Box Edition, please contact:

service@printabl.de

If you have any questions about your E-Ticket please directly message your ticket supplier.

Instalment Tickets

For what do I need the code?

You need this code to pay the next installment. Only those who paid the previous installment (& thus received a code) are entitled to pay thenext installment. Each code is valid for another code.

I paid an installment and got a Ticketscript ticket, what does that mean?

On this ticket on the top right you will find the code you need for the next order.

What if I forgot to pay an installment?

Your order will not be processed anymore. Please contact us via e-mail to ratenticket@bigcitybeats.de with the already paid tickets. You can get a refund for the tickets you already payed with the deduction of the processing fee of 10, – € (per installment) .

What if I want to start paying installments after March?

That’s not possible.

How much time do I have to pay my installments?

The exact period is:

Installment 1 February – March: 01.02.2018-31.03.2018

Installment 2 April: 01.04.2018 – 30.04.2018

Installment 3 May: 01.05.2018 – 28.05.2018

I don’t want to / can not pay any further installments, what can I do now?

Please contact  ratenticket@bigcitybeats.de with your codes (at the top right of the ticket) which you already paid for and all order details. You get the money for all of the already payed installments refunded. Therefore we deduct 10-€ per installment.

Can I order VIP, 2-Day Tickets, Pool Session Tickets or day tickets per installment?

No, the installment ticket is only for the regular club ticket

Is camping included in the instalment ticket?

No, camping is not included and needs to be brought separately.

Do I have access to all stages and floors?

Yes you have, depending on free capacity. However, you do not have access to the Club Ticket Deluxe area and VIP area with the ticket.

Can I only pay one new installment with my code?

Exactly, every code is valid once. Once you enter this code, it will be invalid. Please forward all codes to the holders of the tickets.

How old do I have to be for the installment ticket?

At least 18 years old

Does the rate ticket also include a RMV ticket?

Yes the final installment ticket will be a normal club ticket with a RMV ticket included

Do I have to bring all the installment tickets I received to the event?

Contact ratenticket@bigcitybeats.de

Camping

What is the address of the campsite?

Campsite:
Gleisdreieck
Flughafenstraße 30
60528 Frankfurt

Parking spot:
Waldparkplatz
Otto-Fleck-Schneise 7
60528 Frankfurt

When does the campsite open?

For deluxe camping, arrival is possible from Thursday, 31st May 12:00.

Opening hours of the registration for the Deluxe Camping Thursday: 12:00 – 22:00 o’clock., Friday: 10:00 – 22:00 o’clock and Saturday 10:00 – 16:00 o’clock

When does the camping close?

The clearing of the place must take place until Monday, 5th June 12:00 o’clock.

What is “Deluxe Camping”?

The Deluxe Camping (formerly “Großstadtcamping”) means camping with its own tent, fixed showers and some permanently installed toilets, right on the grounds of the “biggest club in the world”. Attention, there is no tent available. You have to bring your own tent. Each ticket is also valid for one person

Is there an age limit for camping?

Visitors must be at least 18 years old at the time of camping. This concerns all camping variants. Unfortunately, the stay on the campsite with older accompanying persons or with the permission of your parents is not possible.

Which parking ticket is required?

Parking on the “Waldparkplatz” requires a parking ticket. This ticket can be purchased in advance in our ticket shop for 14,00 EUR and is valid for the entire camping period from Thursday to Monday. The ticket must be presented to the parking place on site.

Do I have to pay a garbage deposit?

Yes, upon entering the campsite, a garbage deposit of 5.00 EUR per person will be charged. You will get the deposit back after leaving the camping area clear and with a garbage bag.

Which items are allowed and not allowed on the campsite?

Do‘s:
Tents and tent material, small pavilions (max. 3x3m), tent accessories like camping chairs, disposable barbecues, gas cookers with gas cartridges (up to 450g), beverage containers (up to 5 liters), beverage cans, plastic bottles and tetrapaks are allowed. 

Dont‘s:
Home furnishings such as sofas, armchairs, building materials, bulky waste, power generators or aggregates, external car batteries, large music systems, dry ice, liquid grill lighters, refrigerators, laser pointers, megaphones and any glass objects (glass bottles, glass containers, etc.) are not allowed. The ban on glass also applies to shishas. Disproportionate structures such as party tents are also not permitted.

Is there electricity at the campsite?

Unfortunately, it is not possible to have electricity near your tent. However, there is a central power station for charging electronic devices. The sanitary facilities also provide electricity.

Club Cash Card

What is the Club Cash Card?

From 2018 on we offer you the possibility to pay cashless at all stands. For this you need a Club Cash Card, on which you can top up your money.

When and where can I top up my card?

Charging is possible before the event. To do this, you sign up here and create your own profile, in which you can pay by Paypal, credit card or by Sofortüberweisung.

 

Where do I get my Cash Card?

At all “cash card stations”.

If you have already created an online profile, enter the code of your Cash Card incl. PIN into your online profile, otherwise the system will not be able to allocate the already booked amount of money. Then activate your online balance at the info terminals.

Is there a card deposit?

A card deposit of 2, – € will be charged at the first charge. But you get this back after return.

How does the payment at the Cash Card Stations work?

Card From 2018 we offer you the possibility to pay cashless at all stands. For this you need a Club Cash Card, on which you can load your money. Charging is possible before the event. To do this, you sign up here and create your own profile, in which you can pay by Paypal, credit card or by Sofortüberweisung your card. Another option is to charge during the event at our cash card stations, which will allow you to top up by cash, debit card or credit card. Please contact: cashcard@worldclubdome.com At all “cash card stations”. If you have already created an online profile, enter the code of your Cash Card incl. PIN into your online profile, otherwise the system will not be able to allocate the already booked posts. Then activate your online balance at the info terminals. A card deposit of 2, – € will be charged at the first charge. But you get this back after return. With your Club Cash Card you can pay at all stands. The card is held on the stand by a card reader which deducts the corresponding contribution from your balance. Then you see your remaining balance. If you notice while charging that you do not have enough credit on your card, the payment process must be canceled and your card recharged.

Do it get the rest of my Top Up back?

On the Sunday of the WORLD CLUB DOME, you can get the rest amount of your cash card paid back. This is also possible online.

You can have your balance paid back up to a maximum of 1 week after the event. Subsequently, the credit expires definitively. Any claims on your credit are unfortunately no longer possible.

Can I use my old Cash card?

No that’s not possible.

How much money can I put on my card?

Online and on-site charging up to 1000.- € is possible. Directly at the WORLD CLUB DOME banknotes up to 200, – € are accepted.

How much money will be handed back?

On-site payment of up to 50, – € is possible.

Online, the amount is not limited, but therefore you won’t get back the card deposit.

What can I do if I have question on site?

Help desks are available at our Cash Card booths to help you with your cash card questions.

I didn’t create an online profile before the WORLD CLUB DOME. Can I also do it afterwards?

Yes, also later you have the possibility to create your profile here, so that, for example, an online repayment of the remaining balance is possible.

Opening Hours

What are the opening hours?

Friday: from 15:30 o’clock – 23:00 O’clock

Sat & Sun: 11:30 o’clock – 23:00 o’clock

Pool Sessions:

 

Fri: 15:30 – 22:00

Sat & Sun: 11:30 – 22:00

 

* Times can differ. The times of the cash boxes can also differ. Exact information will be announced shortly before the event.

 

When does the entrance take place?

Fri: 15:30– 23:00

Sat & Sun : 11:30 – 23:00

Parking

Where can I park my car?

If you have a VIP ticket, you can park in the underground garage of the stadium.

Available public parking areas are the Waldparkplatz, as well as the parking lots at the Isenburger Schneise. These are signposted via the traffic signs and guides will direct you to the parking lots too. These parking spaces can not be reserved in advance. The parking fee for regular visitors without camping is paid locally to the folders. It has to be paid locally! Sleeping in the car is not allowed!

Visitors of the Deluxe Camping can park their car on the forest parking lot if they previously purchased on our website. Therefore please bring your printed parking ticket with you. It will be scanned at the parking area. After that you will receive your parking card.

You are a camper but did not get a camping parking ticket in advance? Then you can also use the parking ‘Waldparkplatz’ and ‘Isenburger Schneise’.

Further information about parking can be found on the Website of the Commerzbank-Arena: http://www.commerzbank-arena.de/anfahrt/anfahrt-konzerttage

When do the parking lots open?

Thursday Camping: From 12:00 o’clock

Friday: From 10:00 o’clock

Saturday & Sunday: 09:00 o’clock

The parking fees are paid in cash on site. shortly before the event we will announce here which parking areas are open.

Is there an age restriction?

Yes, there is an age restriction. As this is a day event, guests over the age of 16 are allowed to enter. Due to the youth protection regulations, children under the age of 14 are not allowed to stay on the festival grounds. 14 and 15-year-old adolescents must be accompanied by a person, who has the custody of the child (in the first instance your mother or father). The person must have a ticket of the same category as the child. The transfer of the supervisory duty can’t be transferred with a so-called ‘Mutti Zettel’. Also not to siblings, uncles and aunts etc. If you need clarification, you can write an E-Mail to info@bigcitybeats.de. Because of the age control EVERY guest must carry a identification card (including guests under the age of 16 accompanied by their parents). This can be a passport or an identity card.

Age Restriction

Is there an age restriction?

Yes, there is an age restriction. As this is a day event, guests over the age of 16 are allowed to enter. Due to the youth protection regulations, children under the age of 14 are not allowed to stay on the festival grounds. 14 and 15-year-old adolescents must be accompanied by a person, who has the custody of the child (in the first instance your mother or father). The person must have a ticket of the same category as the child. The transfer of the supervisory duty can’t be transferred with a so-called ‘Mutti Zettel’. Also not to siblings, uncles and aunts etc. If you need clarification, you can write an E-Mail to info@bigcitybeats.de. Because of the age control EVERY guest must carry a identification card (including guests under the age of 16 accompanied by their parents). This can be a passport or an identity card.