F.A.Q. - Frequently asked Questions

Something unclear? Questions about the event or about the travel? Here are all the answers to your questions:

Travel

Will there be a combination ticket including the public transportation ?

Yes, by purchasing a ticket you will receive a RMV Ticket (public transportation system) at the same time. This will be send seperately via E-Mail with the event ticket. With the RMV ticket you can travel with all public transportation throughout the RMV area at no cost. The ticket must be personalized with the ticket holder after purchasing the ticket. In case the ticket is not stated with the right name or the ticket owner changes, you can repersonalize your ticket (see tickets / umpersonalisieren). Here you’ll find further information regarding the RMV area. 

How do I get to the WCD by bus (departure Frankfurt Süd)

The busline 61 between Frankfurt Airport and Frankfurt Südbahnhof with the station “Stadion Osttribüne”. The walking distance from the bus stop to the stadium is 10 minutes and leads over a bridge from Mörfelder Landstraße. This is the fastest way to reach the pool session passing the tram.

How do I get to the WCD by tram ?

The tram 21 departures every 10 minutes towards Commerzbank-Arena. The driving distance from the Frankfurter Hauptbahnhof to the Commerzbank-Arena takes 15 to 20 minutes. There are also additional special  trams – line 20 – escorting you to the train station “Stadion”. The walking distance from the stadium is 10 minutes.

How do I get to the WCD by train ?

From the Frankfurter Hauptbahnhof’s underground train station you reach the Commerzbank-Arena with the S-Bahn lines S8 and S9 heading to “Mainz” or “Wiesbaden”.From the regional and long distance platform, you reach the Commerzbank-Arena with the S7 heading towards “Goddelau”.

What is the complete adress of the BigCityBeats WCD terrain ?

Commerzbank-Arena
Mörfelder Landstr. 362
60528 Frankfurt am Main

Where can I park my car ?

If you have a VIP ticket, you can park in the underground car parking.

 We offer the Waldparkplatz, as well as the parking spaces at the Isenburger Schneise as public parking lot. These are shown upon the street signs. There will be guides as well to lead the way. These parking spaces can not be reservated beforehand. The parking fee for regular visitors without camping tickets will be payed to the guides. It must be payed on site! Sleeping in the car is forbidden!

Visitors who have the Deluxe Campings can park on the Waldparkplatz with their ticket they have purchased beforehand. Please bring your parking ticket printed with you. Your ticket will be scanned on site and you will receive your parking id card.

You are a camper but you didn’t get your camping parking ticket ? Then you can use the parking spaces “Waldparkplatz” and “Isenburger Schneise”.

You’ll find further Information for parking on the Commerzabnk Arena website: http://www.commerzbank-arena.de/anfahrt/anfahrt-konzerttage

When are the parking spaces open ?

Thursday Camping: Ab 12:00 Uhr
Friday: Ab 10:00 Uhr
Saturday & Sunday: 09:00 Uhr
the parking fees will be payed in cash on site. Which parking spaces are available will be announced shortly before the event.

On Site

When and where do I receive my wristband ?

Friday:

E1, E2, E5: 12:30am – 9pm

VIP Entry in Business Club: 03:30 pm – 10:00 pm

VIP underground car park: 03:15 pm – 10:00 pm

Saturday:

E1, E2, E5: 10:00am – 9pm

VIP Entry in Business Club: 11:15 pm – 10:00 pm

VIP underground car park: 11:15 pm – 10:00 pm

Sunday:

E1, E2, E5: 10:00am – 9pm

VIP Entry in Business Club: 11:15 pm – 10:00 pm

VIP underground car park: 11:15 pm – 10:00 pm

 

Is smoking on site allowed ?

Yes, smoking is allowed – on the green space as well as in the stadium itself.

Will there be lockers and a wardrobe ?

Lockers will be available, but no wardrobe unfortunately. The lockers are to be reservated beforehand, since we have a big demand.
As soon as you can make reservation for lockers, you will be informed via Social Media.
The lockers are available in our Ticketshop

Is the rostrum open ?

The rotrum area will be open. You can walk around freely between the rostrum and infield area, as long as the capacity allows it.

Does the event take place when it rains ?

Yes, the event will take place even when it rains. The Commerzbank-Arena features the world’s biggest drop top and makes sure, that the viewers and visitors stay dry. An exclusive strong thunderstorm warning can lead to an evacuation.

Other

Wie erfahre ich, wann mein Lieblingskünstler spielt?

Lade dir hier die WCD App runter für Android oder Apple und check die Schedule.

 

Tickets

Questions and problems during ticket purchase via ticketpay or another provider:

When questions & problems appear, please contact the website you have purchased your ticket or will purchase your ticket first.

For ticketpay customers: In case you can not find your e-mail including your tickets any more, you can request the resend of your tickets via ticketpay. Please visit https://ticketpay.de/. You’ll find the ticket customer hotlina and e-mail address. 

You didn’t receive your [email protected] or mobile VVK ticket? The most often reasons:

  • Your Inbox is full. Please check and clean regularly
  • the e-mail landed in the spam folder. Please always check this box as well

It helps, when you unlock the domain @ticketpay.de. How, please gather information from your e-mailing program or provider.

  • You have stated a wrong e-mail address. Please send an correctional mail to [email protected] Please do not forget to specify your name and order number, so we are able to find your entry in the system.
  • You have deleted your [email protected] VVK ticket ? Please turn to [email protected] Please do not forget to specify your name, date of birth and your order number (in case you have it).
  • you want to use your ticket for more than one person? This is not possible! The ticket will be scanned and made unvalid at entry

Can you repersonalize tickets ?

Yes, this is possible. A ticketpay customer can repersonalize his/her ticket in My Ticketportal. A fee is applied. All tickets must be personalized.

Are regular tickets transferable ?

Yes, this is no problem. Regular tickets a transferable, since the focus lies on the barcode and not the name when entering the event. 

How do I get granted access to the fronstage area?

The granted acces to the fronstage area is only available with a Club Ticket Deluxe.

You have lost your hardticket ?

Please contact our ticketpartner TicketPay: 
[email protected]

Can I cancel my tickets ?

No, this is not possible!

But, you can sell your ticket by ticketpay to another person. This happens through our official Resale Shop. Here you can buy the ticket you want as well.

You want to upgrade your ticket ? For instance from Club Ticket to a Deluxe Ticket ?

No Problem! You can upgrade your ticket easily in our Ticketshop. It is absolutely important that you bring both tickets to the entry since both tickets are valid  (no refund or similar). The old ticket will not be made unvalid with the update. Your new ticket (upgrade ticket) is with your old ticket valid only! Both tickets will be scanned at entry. Caution: Upgrades are only possible with 3 Day Tickets.

You can’t take part at the BigCityBeats WORLD CLUB DOME 2019 or want to sell your ticket ? Or you want a ticket from second hand ?

First things first: We can’t offer any support or promise granted access with tickets bought from second hand (doesn’t matter where bought). It can be possible, that something is wrong with the ticket so that it’s made unvalid. But you can easily sell or buy your tickets from our officicial reselling platform for TicketPay Tickets. Click here to get to the reselling portal.

I can’t find my e-mail wih e-ticket anymore. What should i do ?

Click on the “HILFE” Button in the Ticketshop and type in your e-mail. You will receive a new link shorty after.

Is it possible to add a camping or hotel voucher to my Ticketpay Ticket (Club Ticket 3 Tage, Club Ticket Deluxe 3 days, or VIP Ticket) ?

Yes, you can book your hotel or camping voucher at a later time. Simply go to your MyTicketportal and click on “Zusatz Artikel”. WorldClubbers, who bought their tickets at other ticket providers, can contact [email protected], but we can’t guarantee any availability. Buyers of a one or two day ticket can’t purchase a camping voucher. But it is possible to purchase a 3 days voucher for the hotels.

Instalment Tickets

Further Questions

You have further questions regarding the rate ticket ? Please contact [email protected].

Does the rate ticket also include the public transportation ticket ?

Yes, the ticket, which will be send to you in the end of the rate payment is a ticket same as the others, including RMV (public tranportation system).

How old do I have to be for the rate ticket ?

You can buy the rate ticket, the same as you can buy a normal ticket – so 16 years of age.

Do I have access to all stages and floors with the rate ticket ?

Your ticket is the same as a normal ticket. It depends on the category you chose for the event – information in the category tickets.

Does the rate ticket include camping ?

No, camping is not included and must be bought extra. You find the Camping Voucher in the Ticketshop

I can’t pay any rates anymore, what now ?

Please contact [email protected] via E-Mail.

How long do I have time to pay my rates ?

Starting from the day of purchase you’ll have three months to pay your rates. Which means, you’ll have one month until the next rate.

What is, when I want to start my rate payment after Feburary ?

By virtue of the rate payment conditions with three months, this payment methos will be offline in feburary. 

What happens, when I forget a payment ?

Please contact TicketPay ([email protected]) if you have forgoten a rate payment. 
You will receive e-mails ehich will remember you on your rate payment. So you shouldn’t forget it, except you ignore these e-mails.

Camping

Is there electricity on the camping site ?

Unfortunately, it is not possible to have electricty at the tent. But there is a central electricity station to charge your electronic devices. The sanitary facilities also feature electricity.

What objects can be taken with onto the camp site and which not ?

Do’s:
Allowed are tents and tens material, small pavillons (max 3x3m), tent equipment such as camping chairs, one way grills, kas cooker, gas cartridges (max. up to 450g), drinking barrels (up to 5 litres), drinking  cans, plastic bottles and tetrapacks.

Dont’s:
Home furnishings such as sofas, armchairs, building materials, bulky waste, power generators or aggregates, external car batteries, large music systems, dry ice, liquid grill lighters, refrigerators, laser pointers, megaphone and associated glass objects (glass bottles, glass containers, etc.) are not permitted. The ban on glass also applies to shishas. Disproportionate structures such as party tents are also not permitted.

 

Do I have to pay a rubbish deposit ?

Yes, there will be a rubbish deposit of 5,00€ per person when entering the camping site. This will be given back to you when leaving the camp site clean and handing in your garbage bag. 

What parking ticket is needed ?

A parking ticket is needed to park at the Waldparkplatz. This can be purchased beforehand in our ticketing shop and is valid for the complete camping duration from thursday to monday. The parking ticket is to be shown to the parking guiders on site.

Is there a age restriction ?

Visitors must be at leasst 18 years of age. This contains all Camping varieties. Unfortunately, the stay on camping site is not possible with older companion nor “Muttizettel”.

What is the Deluxe Camping ?

The Deluxe Camping (before “Großstadtcamping”) means camping with own tent, installed showers and installed toillets, directly upon the terrain of “the biggest club in the world”. Caution: There is no tent available. You must bring your own tent. Every ticket is signed to one person only!

What is the camping sites address ?

Camping site:
Gleisdreieck
Flughafenstraße 30
60528 Frankfurt

Parking lot:
Waldparkplatz
Otto-Fleck-Schneise 7
60528 Frankfurt

 
 

I have an additional question regarding camping which wasn’t answered here.

If you have any futher unanswered questions, you’ll find further explanations here. 

When can I check into the camping site ?

You can start checking in on Thursday at 3pm.

Check In until 10pm every day

With exception, there is a check-in possible after 10pm.

How can I pay upon camping site ?

Payment upon camping site is in cash.

Club Cash Card

Do i receive my money back at the end of the event ?

You can receive your money on Sunday at the WORLD CLUB DOME. This is also possible online. 

You can get your credit back after the event. Simply register online up to two weeks after the event. Your inquiry will be editet. The transferring process can take a few weeks. The credit will fall completely. a maximum of 50€ will be payed off. 

How does the payment process work at the stands ?

You can pay at all stands with your Club Cash Card. The Card will be held on to a card reading device, which will deduct the corrseponding amount. Thereupon you will see your current credit.

When you notice that you don’t have enough money on your card while transaction, the payment process will be canceled and your card has to be recharged.

Will there be a card deposit ?

A card deposit of 2,-€ will be calculated additionally wih your first charging. You will receive it back after you submit your card.

How do I receive my Club Cash Card ?

At all “Cash-Card-Stations”.

What do I have to be aware of when charging my Club Cash Card ?

The minimum amount of charge is 20 Euro. The charging happens in 10 steps. You pay by cash and card within the lounges. It is possible to charge your card upon camping site starting thursday. The deposit of the card is 2,-€.

What is the Club Cash Card ?

This year again, we offer you the opportunity to pay cashless. You’ll be needing a Club Cash Card for it, which you can charge. You will receive the Club Cash Card on festival site.

Opening Hours

What are the opening hours ?

Friday: Entry from 03:30 pm – End 11:00 pm

Sa & So: 11:30 am – End 11:00 pm

Pool Sessions:
Fr: 03:30 pm – 10:00 pm
Sa & So: 11:30 am – 10:00pm

Times can differ. The times of the cash booths differ. More Information will be made public shortly before the event.

Parking

Where can I park my car ?

If you have a VIP ticket, you can park in the underground car parking.

 We offer the Waldparkplatz, as well as the parking spaces at the Isenburger Schneise as public parking lot. These are shown upon the street signs. There will be guides as well to lead the way. These parking spaces can not be reservated beforehand. The parking fee for regular visitors without camping tickets will be payed to the guides. It must be payed on site! Sleeping in the car is forbidden!

Visitors who have the Deluxe Campings can park on the Waldparkplatz with their ticket they have purchased beforehand. Please bring your parking ticket printed with you. Your ticket will be scanned on site and you will receive your parking id card.

You are a camper but you didn’t get your camping parking ticket ? Then you can use the parking spaces “Waldparkplatz” and “Isenburger Schneise”.

You’ll find further Information for parking on the Commerzabnk Arena website: http://www.commerzbank-arena.de/anfahrt/anfahrt-konzerttage

Age Restriction

Is there a age restriction ?

Yes, there is. Since it’s a day event, the stay is allowed as of 16 years of age. Due to youth protection regulations, kids under 14 years old are not allowed to stay on the festival ground. 14 and 15 year old teenagers must be accompanied by a custodial person (usually mother or father). The parent has to have the same ticket category as the child. The transfer of the parental control is not possible with a ‘Mutti Zettel’ – not to over aged siblings, uncles or aunts, etc. Please contact [email protected] for assistance. Every guest has to carry an valid ID to confirm their age (as well as guests under 16 years of age accompanied by their parents). This can be a valid passport or ID.

Is there a age restriction ?

Visitors must be at leasst 18 years of age. This contains all Camping varieties. Unfortunately, the stay on camping site is not possible with older companion nor “Muttizettel”.